Water Sensory program

Creating an account

If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts to complete your (the parent / guardian) details.

Not sure if you have an account?

1. Visit the online customer portal
2. Select 'Forgot password'. A new page will load.
3. Type in your email.
4. Select 'Submit'.
5. If you have an account, you will receive a email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found this means there is no associated account to the email you entered. Existing members or multi-visit pass holders should contact the centre to check their email address if this occurs.
8. If you are neither a member or multi-visit pass holder, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

How to book

Existing gym & swim members, swimming lessons members, multi-visit pass holders or those that have already created an online account will not need to create an online customer portal account. However, you may need to add a child if you haven't already.

If the child is already in swimming lessons, or if you have already added the child, please skip to step 2.

1. Add a child

• Navigate to 'My Accounts'
• Navigate to 'Friends and family'
• Select 'Add family member'
• Select 'Casual bookings'
• Select 'Next'
• Select 'Create a Free Guest Account'
• Select 'Next'
• Complete the child's details
• Select 'Next'

2. Book

• Navigate to 'Book'
• Navigate to 'Water Sensory / Squash'
• From the 'Facility Type' drop-down, select 'Water Sensory Play'
• Select the date you are interested in
• Select 'book now' in the time you are interested in
• In the pop-up window select the child you are looking to book
• Select Next then Select the session and Select Book

We recommend that you start Water Sensory sessions after your baby is eight weeks old.

All of our pools are cleaned using the Chlorine, Perlite and UV Neptune Benson filtration system. This system is proven to remove more bacteria than chlorine pools, making our water healthier for your children.

If your baby has a skin complaint, check with your GP to make sure that the chlorine won't irritate. Apply a moisturiser or emollient all over your baby's skin 30 minutes before swimming and again afterwards, especially if your baby has dry skin or eczema. Always rinse the chlorinated water off your baby after swimming.

All children must wear an aquatic swimming nappy at all times in the pool. Everything else is up to you! In the warmer months, your child may prefer swimming in just a nappy (which allows skin to skin contact). In the cooler months, you may prefer to put your child in an appropriate swim suit.

Parents / carers can wear anything they feel comfortable in. However please be aware that you must go in the water with your child. You'll be submerged up to just above the knee but could get splashed all over.

Children feel the temperature change quickly, so we recommend you bring a change of clothes for your child and a new nappy. We also suggest you bring extra towels so you have a nice dry towel available after the session.

Yes, space is available at the side of the pool for prams or pushchairs. Please make sure you do not obstruct doors or evacuation routes or block pool deck travel routes.

Yes, we provide change tables within cubicles. Our accessible / family change rooms also have change tables.