The online customer portal has now been launched!
If you are an existing member, swimming lessons member or pack holder, your account has already been created. You will now need to set your password to finish setting up your account.
If you have more than one email registered with us, you will need to visit us in centre to verify your email address. Once you have done this and set up your account, you will be able to log in and access the online customer portal.
How to set your password and log in for the first time
- Visit the online customer portal and select ‘Forgot password’.
- Enter the email address associated with your account and select ‘Submit’. If you receive an error message please contact us and skip step three and four.
- You will receive an email titled ‘Reset Password’ from Peter Krenz Leisure Centre with a link to reset your password.
- Open the email, follow the link within the email and create your password. This will be your password for all future logins to the online customer portal.
Using the online customer portal
Once you have set your password, you can log in to the online customer portal to: book classes online; manage your membership and lessons; and more.
Gym and aquatic members will be able to:
- easily view and book classes online;
- view and update your membership details or suspend online;
- visit the online shop to purchase single sessions.
Swimming lessons members will be able to:
- check or change your lesson time;
- view and update your membership details;
- access online assessments and check your progression reports;
- register your absence and book make-up lessons.
Pack holders will be able to:
- check the number of uses left on your pack;
- purchase a new pack online;
- view or update your details.
You can access the online customer portal via the Peter Krenz Leisure Centre website at any time. Bookings are available on the online customer portal from today (23 November 2022) and onwards.
Direct debits
Peter Krenz Leisure Centre will continue to process your direct debits each fortnight. There are no hidden fees for this new service. The online customer portal simply provides you with greater flexibility, convenience and more options to connect with us.
Due to our system change, the reference on your bank statement from the debit on Tuesday 29 November 2022 may be slightly different from previous transactions.
We’re here to help
If you need assistance with using the online customer portal, please see our online guides.
Staff are also available to assist if you need any help navigating the portal. Please complete a contact us form or speak to our friendly staff whenever you next visit the centre.
The Y acknowledges and respects the privacy of all individuals. Full details of our privacy policy can be found on our website.