Our online booking system is now available
Our online booking system is now available where you can choose the program/time you wish to attend and at the same time you can make payment to secure your place. You can also book and pay over the phone. Please be aware you must have a confirmed booking before visiting our centre.
Last updated: 08/07/2020
Reactivate your membership today!
As many of you know, we implemented a new online booking system when we reopened that allows us to manage the amount of people visiting the centre. With the system, members can book and pay for their session online while their memberships were suspended.
We understand many of you visit our centre on a regular basis, which is why we’re excited to announce that you can know reactivate your membership if you wish to do so.
All you need to do is fill in the reactivation form we have sent you via an email. If you did not receive an email and would like to reactivate your membership, please call us on 5446 9222.
We know some of you may not be ready to reactivate your membership just yet, or may prefer visiting our centre on a casual basis using our online booking system. If this is the case, you don’t need to do anything – we will continue suspending your membership for you.
If you aren’t currently a member and would like to become one, please call us on 5446 9222.
How can I reactivate my membership?
All members have received an email that includes a link to the reactivation form. To reactivate your membership, please fill in the form and hit submit. If you did not receive an email and would like to reactivate your membership, please call us on 5446 9222.
If I reactivate my membership, do I still need to book to visit the centre?
Yes. Due to current COVID-19 restrictions, you must book via the online booking system to secure your place. If you have reactivated your membership, please select the membership option when you book to ensure you will not be charged.
If I reactivate my membership, will my fees be the same?
Your first direct debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:
- Additional credit applied from your last debit due to centre closure;
- Unpaid fees from your last direct debit; or
- Pro-rata fees incurred from your activation date to the first returned debit.
After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.
Is the centre fully operational or is it still operating with reduced services?
Due to COVID-19, the centre is still operating with reduced services and restrictions on how many people are allowed within the centre.
I have reactivated my membership, but I am not happy with the reduced services. Can I resuspend my membership?
Yes. If you are unhappy with the centre’s reduced services, you can resuspend your membership by calling our centre.
If the centre closes due to suburb lockdowns, will my membership be resuspended?
Yes. If the centre closes due to lockdowns, your membership will be resuspended.
I’m not ready to come back yet. Can I continue suspending my membership?
Yes. At this point in time, all memberships will remain suspended unless a member submits a reactivation form to indicate that they wish to reactivate their membership. We intend to continue following government guidelines, and will reinstate all memberships once the centre is fully operational.
I don’t want to reactivate my membership. Can I continue booking and paying per session online?
Yes, you can continue booking via our website.
Last updated: 01.07.2020
As many of you will have already heard, the Victorian Government announced on Tuesday 30 June that the COVID-19 ‘hot zone’ areas in Victoria will be returning to Stage Three restrictions from 11.59pm Wednesday 1 July.
Our centre is not in one of the hot zones and will remain open. However, the surge in COVID-19 cases across the state is a reminder to us all that following the government’s health advice is vital to help stop the spread of the virus.
Please remember to practise good hygiene and make a conscious effort to social distance when you leave your home – this includes when you visit our centre.
The health, safety and wellbeing of our staff and the community remains our number one priority. To ensure you are kept safe at our centre, we have implemented a number of safety measures across YMCA-managed sites. These include increased hygiene and cleaning, COVID-19 training for staff, and signage and instructions to help with physical distancing.
Now more than ever, we must all work together to stop the spread of COVID-19 and help keep each other safe.
Last updated: 25.06.20
Gym Facilities to Reopen at the Centre
Since the Victorian Government announced the easing of restrictions, our staff have been working around the clock to ensure we have all of the measures in place to keep you and the community safe when we reopen.
Peter Krenz Leisure Centre will reopen its gym facilities on Monday June 29 in line with current COVID-19 restrictions. Please note the swimming pools and the crèche will remain closed at this stage. While we understand it may be disappointing that our pools will not reopen just yet. The pools will remain closed until operations are viable with more patron access allowable through restrictions and in the meantime will continue to undertake maintenance works at the centre. We look forward to them reopening again soon.
Below are the services that will be reopening on Monday 29th June:
- Gym access – bookings required
- Group fitness classes – bookings required
- Stadium – bookings required
- Squash Court – booking required
All other programs and services that are not listed above will remain closed at this point in time.
Change room facilities will be available in line with government restrictions, however these spaces will have limited capacity, so we ask customers to please be mindful in only using these amenities when necessary. To ensure your safety and the safety of our staff, we are implementing a number of changes to make your return to our Centre as smooth as possible.
All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.
To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within each space at any given time. So no one misses out, we are setting up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling the Centre on 03 5446 9222 – We will provide further information on this when the system goes live.
At this time, membership payments will not resume. You will be given notice prior to your direct debits recommencing.
As we reopen services at the Centre we will operate with modified opening hours, ensuring we can deliver services in peak operating times.
- Monday - Friday: 6am - 12pm, 4pm - 7pm
- Saturday: 8am - 12pm
- Sunday: Closed
Temperature scanning on entry
Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C will be politely asked to leave.
Signage and instructions
Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.
Social distancing in centre
A safe distance of 1.5 metres between people will be required throughout the centre and within programs. All spaces within the centre have been measured and 4 metres squared restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.
Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.
Hygiene and cleaning
When you arrive at the facility, the first thing you will notice is a hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will also be available within the change rooms.
The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.
Our 8-step plan for a confirmed case
Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.
Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.
Last Updated: 19.06.2020
Although the government recently announced the further easing of restrictions from Monday 22 June, we won’t be reopening our doors just yet. Together with the City of Greater Bendigo, we are currently working through how these restrictions affect our centre and want to ensure we have everything in place so your return to our centre runs as smoothly as possible.
We understand that many of our members are ready to return to their regular routine and some of you may be disappointed to hear this news, however we are planning to reopen soon. We will continue to update you with new information regarding reopening dates next week.
Reopen dates, hours and programming
Although the Victorian Government recently announced that restrictions will be easing across the state, our facilities will remain closed at this time. We are currently working closely with the City to understand what the new government restrictions and requirements mean for the facility, including when the facility will reopen. We will notify you as soon as additional information comes to light regarding reopening dates, what services will be available and how many people will be allowed in the facility.
Your COVID-safe facility
Your safety and the safety of our staff remains our number one priority, particularly throughout this period. Once we do reopen, we will be applying six safety measures to ensure we are COVID-safe and in line with the government’s health advice.
- Temperature scanning. All staff and visitors will be scanned upon entry to the centre. Anyone who displays a temperature of 38°C, will be politely asked to leave.
- Social distancing requirements. A distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the facility have been measured and 4 metres squared restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces and we have removed seats and equipment to ensure social distancing.
- Signage and instructions. Throughout the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers have been installed to assist visitors will physical distancing requirements.
- Increased hygiene and cleaning. You will find hand sanitiser at entry and exit points, as well as in high touch point areas and areas of high traffic. We will have increased cleaning, with regular touch point cleans and 24-hour facility cleans.
- Training for staff. All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria. We have also provided additional training for specific roles to ensure all programs within the facility are COVID-safe.
- Process for a confirmed case. In the event of a confirmed COVID-19 case, we have an eight-step plan in place to ensure reporting, tracing and cleaning occurs before the facility reopens. Everyone who enters the facility will have their details recorded to assist with case tracing.
Cleaning and hygiene
Once we reopen, the first thing you will notice when you visit the facilty is hand sanitiser at all entry and exit points, with the expectation that all staff, patrons and visitors sanitise their hands before entering. Hand sanitiser will also be available throughout the facility and in bathrooms.
The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day.
Bookings and memberships
When the facility reopens, it will most likely be at a limited capacity and with restrictions. Therefore, your memberships will not be reactivated until restrictions are further eased and you will be notified before your membership resumes.
Process for a confirmed COVID-19 case
Our staff have been trained to ensure that when the centre reopens and there is a confirmed case, they have the tools and resources they need to close the facility safely and notify those who were in contact with the infected person.