Updated: 02.12.2020

Membership reactivation

Now that restrictions have eased across Victoria, we will be reactivating all memberships on Tuesday 15 December.

If you are experiencing issues with the form, please contact our customer care team on 1300 760 379.

Frequently Asked Questions:

  • When will my membership be reactivated?

    Your membership will be reactivated on Tuesday 15 December. If you have chosen to reactivate your membership prior to this date, your fortnightly debit will continue as usual.

    If you have not, your first debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:

    • Additional credit applied from your last debit due to centre closure;
    • Unpaid fees from your last direct debit; or
    • Pro-rata fees incurred from your activation date to the first returned debit.

    After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.

    If you have a term membership, your membership will resume from the time it was suspended. For instance, if you bought a three-month membership and it was suspended after one month when the centre closed, you will have another two months from Tuesday 15 December.

  • Are there still restrictions in place at the centre?

    Yes, there are still restrictions in place at the centre. COVID-19 still poses a serious health threat to the community and we will be taking all of the precautionary steps necessary to keep you and our staff safe.

  • Do I still need to book a session to visit the centre?

    No, members are no longer required to book their sessions via our website for our gym or pools, however bookings do remain in place for group fitness.

    In addition, we will continue to ensure we’re able to contact trace if we have a confirmed case at our centre.

  • Will my fees be the same?

    Yes, your fees will remain the same.

Updated: 27.11.2020

We’re excited to continue returning programs and services to you as government restrictions ease. In line with recent government announcements, we’re thrilled to announce further changes to our services coming into effect from Wednesday 2 December.

These changes are:

  • Increased capacity across areas of the centre
  • Bookings and time limits will no longer be required for the following:
  • We are now accepting new enrolments for our swimming lessons

In line with capacity and density limits, please note the following:

  • Bookings will still be required for Group Fitness Classes
  • Spa and Steam Room remain closed
  • While capacity has increased, there are still limits on the number of people allowed across areas in our centre. Please ensure you adhere to the instructions of our staff and capacity signage located throughout the facility.

Contact tracing

To help keep our community safe, we require all visitors without a valid and active membership or facility access card to sign in with a unique QR code when visiting our centre. To receive your unique code via email, all you need to do is fill out a visitor registration form. 

How to get your unique QR code:

  • Fill out the visitor registration form.
  • Include any additional visitors, such as minors who are attending the centre with you. Minors who attend the centre alone will need to fill out a separate visitor registration form.
  • Ensure all your details are correct – particularly your email address.
  • Check the confirmation box at the end of the form and select the ‘next’ button.

Once you have received your code, you will be able to use it to sign in every time you visit our centre. Participants must attend with their membership card and scan in at reception when entering.

  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre
    The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
    If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.
  • Temperature scanning and ID check on entry

    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

    On Sunday 11 October, the Victorian Government announced that regional Victorian businesses are required to check that patrons attending their services reside in regional Victoria. Therefore, all visitors will be asked to provide identification (Driving License or Keypass ID) to validate their address prior to entering the centre.

  • Signage and instructions

    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements. 

  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member. 

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.